Clearing a loved one's home: a gentle, practical guide

Clearing the home of someone you love — after a death, or when they move into care or in with family — is one of the hardest jobs there is. It's emotional, physically tiring, and often has to happen alongside a lot of other admin. There's no right way to feel about it, and no single right way to do it. This guide offers some practical steps that many people find helpful.

Take your time where you can

If you're not under pressure from a tenancy end date or a house sale, there's no need to rush. Many people find it easier to do a little at a time, and to have someone with them. It's completely normal to find some days harder than others.

If there is a deadline — for example a council or housing association tenancy, or a care home move — find out exactly how long you have and plan around it.

Before you start

• Check the will and speak to the executor. If someone has died, the executor is responsible for the estate. Items may be left to specific people, and some may need to be valued for probate. The government's guidance on dealing with the estate of someone who has died explains the process.
• Look for important documents. Bank statements, pension paperwork, insurance policies, property deeds, and passwords or notes about accounts.
• Agree with family who will be involved, and how decisions will be made. Conversations early on can prevent upset later.

A simple way to sort

Many people use four groups:

1. Keep — things that you or other family members want to hold onto.
2. Sell — items of value that no one needs.
3. Donate — useful items for charity shops, community groups or hospices.
4. Recycle or dispose — broken items and things that can't be reused.

Start with the less personal spaces — the kitchen, the garage, the bathroom — before moving onto bedrooms and photographs. It can help to set aside a box for things you're not sure about, and come back to it later.

Photographs, letters and sentimental items

These are the hardest. You don't have to decide straight away. Consider scanning photographs and letters so that everyone in the family can have copies. Some people choose to keep a small "memory box" of the most meaningful items.

Electronics and personal data

Phones, tablets and computers may hold photos and information that's precious to the family, as well as personal data. Before selling or recycling, try to back up photos and important files. If you can't access a device because of a passcode, Apple and Google both have processes for next of kin to request access or remove activation lock — usually needing a death certificate and proof you are the executor. See what to do with old tech for more.

Selling items of value

Some items — a camera, a sewing machine, tools from the shed, a record collection, LEGO from the loft — may have real value. Selling them can help with costs, and it means they go to someone who'll use and appreciate them.

If you'd rather not deal with listings, viewings and negotiation at an already difficult time, SendForCash can help with smaller items. Describe each item, and you'll get an instant cash offer. If you accept, we email a free postage label and pay the same day we inspect. There's no obligation, and you can take as long as you need — offers stay valid for five days after you accept. We can only buy working items that can be posted, and we don't buy clothes, shoes, bags, jewellery-type fashion accessories or traditional watches.

For antiques, jewellery or items of significant value, a specialist valuer or auction house is the right route.

Getting help with larger clearances

House clearance companies can help with furniture and large items. Get more than one quote, check reviews, and ask whether they donate or recycle what they can. Many charities collect furniture for free if it's in good condition.

Look after yourself

It's easy to underestimate how draining this is. Take breaks, accept help, and don't feel guilty about keeping things or letting them go. If grief is weighing heavily, organisations such as Cruse Bereavement Support offer free support.

FAQ

Can I sell items before probate is granted?

Generally, the executor deals with the estate's assets, and it's wise to check with them or a solicitor before selling anything of significant value. Low-value personal items are often handled more informally among family, but check if you're unsure.

What should I do with an old phone or laptop?

Try to save any photos first. Then reset it before selling or recycling.

What about clothes?

Charity shops and textile recycling banks accept clothing. We don't buy clothes, shoes or bags.

Is there a minimum offer?

Yes, £15 per item.